At GetBPC157, your satisfaction matters to us. We offer a 30-day money-back guarantee on eligible purchases to ensure a confident and risk-free shopping experience.

Returns & Eligibility

To qualify for a refund, return requests must be submitted within 30 calendar days of the original purchase date and meet the following conditions:

• The item must be unused, unopened, and in its original condition.
• All original packaging, manuals, and accessories must be included.
• Valid proof of purchase (order number or receipt) is required.
• The product must be successfully delivered (not in transit).

Returns sent without prior authorization will not be accepted.

How to Start a Return

To initiate a return, please contact our support team here. Once approved, return instructions and the shipping address will be emailed to you.

Customers are responsible for return shipping costs. Original shipping and handling fees are non-refundable.

Refund Processing

After we receive and inspect your return, approved refunds will be issued to the original payment method within 7–10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since refund approval, please contact us here.

Order Cancellations

To request an order cancellation, you must contact us within 5 hours of placing your order. After this window, orders may already be processed and cannot be canceled.

Exchanges

We offer a one-time free exchange on eligible purchases (excluding promotional or sale items). Once an exchange is accepted, the order becomes final and no longer eligible for refunds.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. With proper proof, we will gladly ship a replacement.

Damage caused by customer misuse or normal wear and tear is not eligible for refunds or replacements.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods
• Personal care and beauty products
• Custom or personalized items
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery for any reason. Items must be unused, unopened, and in their original packaging, with proof of purchase.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact our support team here. We’re always happy to assist.